How to apply for a refund
- Find your booking on the Order Management page.
- Open the order details, select “Refund,” and follow the instructions to submit your request.
- Refund requests are normally reviewed within two business hours. The time for funds to reach your account depends on your bank.
Thailand train rescheduling rules
- More than 4 days before departure: 20% rescheduling fee.
- More than 3 days before departure: 30% rescheduling fee.
- More than 2 days before departure: 50% rescheduling fee.
- Within 2 days of departure: rescheduling is not available.
Each ticket may be rescheduled once. Only the travel date or time may be changed; the departure and destination cannot be changed. Rescheduling is subject to availability, and a ticket cannot be rescheduled or refunded again after the first change.
Any fare difference caused by rescheduling is not refunded by the station. The final result is subject to confirmation by the State Railway of Thailand system.
After submitting a change request, please contact our online customer service to confirm and pay the rescheduling fee so we can process the change.
Thailand train refund rules
Railway cancellation fees are expensive. Please confirm your itinerary before placing an order.
- A cancellation must be requested more than 24 hours before departure.
- The railway company charges a cancellation fee of 70% of the ticket price. The remaining 30% of the ticket price is refunded.
- The ticketing service fee is non-refundable. The actual refund amount is subject to the station’s final confirmation.
These refund and rescheduling rules are set by the railway company. Submit a request through your order page or contact customer service; the applicable fee will follow the railway company’s actual handling result.